Refund Policy

This policy is part of the Terms of Service between The Bill Pro and the operator that subscribes to SVS. It applies to businesses, not consumers. Today all payments are made offline (bank transfer or UPI) against our invoice; the Service has no online payment.

1. Subscriptions

• A subscription is paid in advance for the period in your Order.
• Once a paid period has started, it is not refunded, in whole or in part, including if you stop using the Service or cancel partway through.
• Cancelling stops the next renewal. You keep access until the end of the period you paid for, and can export your data for 30 days after it ends.
• If you pay for a renewal and cancel before that period starts, we refund that payment in full.

2. SMS credits

SMS sending is not available yet, and SMS credits are not sold (Terms §2). When they are, this section will set out how credits are used, whether they expire, and what is refundable, and we will tell you before it applies.

3. When we do refund

1. Paying twice or paying too much. We refund the excess in full.
2. Our failure. If the Service is unavailable through our fault for more than 72 consecutive hours, or for more than 5 days in a paid period, you get a pro-rata credit for those days against your next period. If you cancel instead, we refund it.
3. We end the agreement for our own reasons (Terms §10), or materially change a core function and you cancel because of it (Terms §2, §14). We refund the unused part of the prepaid period.

No other refunds are given.

4. How to ask, and how it is paid

• Email support@thebillpro.in with your operator name, the invoice number and the reason, within 30 days of the payment or the event.
• We reply within 7 working days.
• An approved refund is paid within 15 working days, to the account the payment came from, by bank transfer. The GST on it is adjusted through a credit note.